How to Get Your Boss's Boss to Understand

How we provide business communication to senior management is different from how we communicate with our peers. Our language reflects the...

Roy Bennet emphasizes the importance of communication in personal and professional development and the need to work on communication...

Martin Schwirn's quote emphasizes that the ability to communicate results is an essential aspect of any information-gathering effort....

Jeff Bezos' quote highlights the importance of considering both quantitative data and anecdotal evidence in decision-making. While data...

Color blindness should be addressed in your communication and facilitation approach, whether you believe it to be a deficiency, an...

President Franklin Roosevelt understood a lot about being empathetic to others. The burden of effective communication is on the sender,...

Empathetic listening is a big part of the first E in FINESSE. Putting yourself in someone else's shoes in never easy. Communicating with...

Per- and Polyfluoroalkyl Substances (PFAS) is probably the hottest topic in the environmental sector these days. As an expert in...

Not having certain knowledge (uncertainty) makes effective communication difficult. People naturally base their expectations of the...

Water utility regionalization can take various forms, all of which contain elevated levels of complexity and uncertainty. Getting through...

Rod Steward sang it correctly when he sang that the "other woman" was not spontaneous - "her ad-lib lines were well rehearsed." Sometimes...

Trust is defined as the firm belief in the reliability, truth, ability, or strength of someone or something (Merriam-Webster Dictionary)....

Empathetic listening is one of the seven keys to effective communication. You gain vital information about the receiver of your message,...

On January 4, 2023, I got to provide the kick-off guest lecture for a graduate class at Auburn University. The course is part of a...

According to legendary sailor Peter Isler, listening is the one skill that many of us find it all too easy to neglect. We agree....

Frustrated by not getting the respect you deserve? Is something holding your career back? It is probably not how smart you are or the...

Big decisions involve complexity and uncertainty. Sanya Mathura believes that being a great trusted advisor means letting others find the...

Public relations guru and county commissioner Frank Williams shares his thoughts on how to relate technical information to people....

STEM (Science Technology Engineering Math) professionals usually are not natural communicators. However, STEM professionals work in a...

Rebecca Bowyer tells one of her passionate stories from the workplace. "Unbeknownst to them, he could not see the red lettering on the...