How to Get Your Boss's Boss to Understand

We are all called upon weekly (or daily) to explain or defend our work. As technical professionals, video conferences, interfacing with...

The consequence/likelihood matrix (also referred to as a risk matrix or heat map) is a way to display risks according to their...

Understanding your risks relative to an uncertain future usually involves some type of model. When it comes to uncertainty, forecasts,...

Current project managers and decision makers have not grown up in an era of rising construction escalation and economic inflation. The...

Start with the conclusion. No build-up. No grand reveal. No details. Simply and concisely state the conclusion. This is the message that...

Check out the great insights on communicating technical information to decision makers from the Communicating with FINESSE community. ...

The video graphic in a local news story raced by so quickly that I nearly missed the manipulation—the bar in the graphic animated...

Five Frequently Asked Questions (FAQs) on the Second Edition of Communicating to Decision Makers. 1. What is the history of this book?...

Check out our most recent guest articles related to technical professionals communicating complexity and uncertainty to decision makers....

We communicate in many forums. Unfortunately, most of us learn one formal communication style and apply it to every situation. Being...

The boss’s boss does not have a lot of time to make decisions. The boss’s boss also does not have a lot of background knowledge in the...

The Board of Adjustment was having a hard time making a decision. The property owner’s new woodworking shop extends six feet into the...

The utility had an excellent opportunity to implement a green initiative. Energy could be created from excess digester gas at the...

It is easy to get caught in this trap. After months of working on an issue, you are asked to provide an informational update to a group...

The comment is a common one. “It does not surprise me that they do not want to save $60,000,” quipped the second-in-command of the...

“So, what did you think about the most recent five-year management assessment?” asked the Agency Director. I knew it was a loaded...

“I have a question,” stated the Chief Financial Officer. “The second data point from the right end of the line the drastically different...

The intentions are good. The results are not what I expected. In some cases, I have been accused of going over the top with click bait by...

“I just got through with a telephone call,” stated a concerned voice on the other end of the line. “We addressed the wrong issue. I am...

You will certainly be provided with some "help" from the Marketing Department or the Communications Department if you do more than a few...