How to Get Your Boss's Boss to Understand

Facilitating public workshops and comment sessions are typically conducted by public-sector organizations. These sessions are intended to...

Facilitators seldom have the opportunity to use four formats with the same board of directors for four consecutive years. Blame it on...

There was a lot to unpack from the 45-minute information session. After all, three different governmental units evaluated the issue for...

As trusted advisors, technical professionals stand on the data first. Telling the story of the data overpowers most of our communication...

Making a decision requires an irrevocable allocation of resources. In a world full of complexity and uncertainty, decision makers turn to...

Resilience – the ability of communities, economies, and ecosystems within South Carolina to anticipate, absorb, recover, and thrive when...

Communicating strategic decisions is a long game. And the long game consists of complexity (many interrelated parts) and uncertainty (not...

I was pleasantly surprised to find a great example of the three-act structure at a recent Young Professional forum where I was speaking....

Many frequently cited quotes are attributed to Albert Einstien, including, "Make everything as simple as possible, but not simpler."...

Well, maybe not the absolute worst because I have seen some bad ones. But this one is in the Top 10. Good Intentions This slide was part...

Listen closely the next time a technical specialist or a self-proclaimed expert delivers a presentation. The chances are good that they...

Low-likelihood, high-consequence (“rare”) events present special challenges for effective communication. Pre-event plans are often well...

The high-consequence, low-likelihood nature of rare events makes them unexpectedly and disproportionately impactful. Rare events can...

Where to start a new journey is the most important question. The Communicating with FINESSE fishbone diagram provides a proven starting...

There is nothing more powerful than a good question. It provokes deeper thought by the receiver. It demonstrates your empathy for what...

The consequence/likelihood matrix (also referred to as a risk matrix or heat map) is a way to display risks according to their...

Having a conversation or presenting to senior-level executives and acquiring their time to do so can be very difficult. I would like to...

Current project managers and decision makers have not grown up in an era of rising construction escalation and economic inflation. The...

Start with the conclusion. No build-up. No grand reveal. No details. Simply and concisely state the conclusion. This is the message that...

Check out the great insights on communicating technical information to decision makers from the Communicating with FINESSE community. ...