How to Get Your Boss's Boss to Understand

On June 23 and 24, 2023, military troops from the Wagner Group pulled out of the front lines in Ukraine and began a march on Moscow to...

"The customer is always right" is a popular quote attributed to Harry Gordon Selfridge, who founded the iconic London department store...

It's really important for everyone involved in decision making to understand which level of decision they're dealing with. This includes...

You have completed the final draft of your business presentation. Now it is time to practice, and practicing means pulling up the...

Effective communication is challenging when complexity and uncertainty are elevated. Decision makers want the best information possible....

How we provide business communication to senior management is different from how we communicate with our peers. Our language reflects the...

Maintenance, many times, is done "right now" as opposed to planning out for a more advantageous result. Questions about maintenance and...

President Franklin Roosevelt understood a lot about being empathetic to others. The burden of effective communication is on the sender,...

Using physical and operational boundaries is a common way to frame problems. Using the same approach for establishing problem boundaries...

After a guest lecture at a major US university, I recently had a follow-up conversation with a graduate student. The discussion centered...

STEM (Science Technology Engineering Math) professionals usually are not natural communicators. However, STEM professionals work in a...

Facilitators seldom have the opportunity to use four formats with the same board of directors for four consecutive years. Blame it on...

There was a lot to unpack from the 45-minute information session. After all, three different governmental units evaluated the issue for...

The more we talk, the more data we produce, the more supporting information we provide, and the more noise we create. Minimizing noise is...

As trusted advisors, technical professionals stand on the data first. Telling the story of the data overpowers most of our communication...

People who are color blind will have problems interpreting visuals that are highly dependent on color. The most common type of color...

Epictetus was a Greek philosopher who was born into slavery. He believed all external events are beyond our control. Epictetus believed...

Making a decision requires an irrevocable allocation of resources. In a world full of complexity and uncertainty, decision makers turn to...

Mark Twain was a writer, publisher, lecturer, and the greatest humorist the United States has produced. We share his quote today in the...

Resilience – the ability of communities, economies, and ecosystems within South Carolina to anticipate, absorb, recover, and thrive when...