How to Get Your Boss's Boss to Understand

Communication noise can be efficiently reduced by aligning the data we share with the meeting type. The five meeting types, or...

FINESSE is a linear communication approach that places the burden of an effective message on the sender, not the receiver. Most...

Water utility regionalization can take various forms, all of which contain elevated levels of complexity and uncertainty. Getting through...

Speech-to-text recognition software identifies spoken language and turns it into text. These apps are invaluable to the hearing-impaired...

On January 4, 2023, I got to provide the kick-off guest lecture for a graduate class at Auburn University. The course is part of a...

Contrast impacts the readability of your content in print, on PowerPoint presentations, and on the web. Contrast is especially important...

Risk management plans can be some of the most challenging things to guide the participants through a series of predefined steps to arrive...

Facilitating public workshops and comment sessions are typically conducted by public-sector organizations. These sessions are intended to...

The Chance of Rain Most people do not understand what the chance of rain means. Some believe it means it will rain "30% of the day,"...

Facilitators seldom have the opportunity to use four formats with the same board of directors for four consecutive years. Blame it on...

There was a lot to unpack from the 45-minute information session. After all, three different governmental units evaluated the issue for...

The more we talk, the more data we produce, the more supporting information we provide, and the more noise we create. Minimizing noise is...

As trusted advisors, technical professionals stand on the data first. Telling the story of the data overpowers most of our communication...

People who are color blind will have problems interpreting visuals that are highly dependent on color. The most common type of color...

Epictetus was a Greek philosopher who was born into slavery. He believed all external events are beyond our control. Epictetus believed...

Making a decision requires an irrevocable allocation of resources. In a world full of complexity and uncertainty, decision makers turn to...

Mark Twain was a writer, publisher, lecturer, and the greatest humorist the United States has produced. We share his quote today in the...

Resilience – the ability of communities, economies, and ecosystems within South Carolina to anticipate, absorb, recover, and thrive when...

Communicating strategic decisions is a long game. And the long game consists of complexity (many interrelated parts) and uncertainty (not...

I was pleasantly surprised to find a great example of the three-act structure at a recent Young Professional forum where I was speaking....