How to Get Your Boss's Boss to Understand

Many frequently cited quotes are attributed to Albert Einstien, including, "Make everything as simple as possible, but not simpler."...

Well, maybe not the absolute worst because I have seen some bad ones. But this one is in the Top 10. Good Intentions This slide was part...

The term climate change conjures pollical passions that make it nearly impossible to discuss or mitigate the issues that the public cares...

Avoid rushing to make a statement: ask simple questions instead to gauge everyone's interpretations and maintain control of the crowd....

If anyone knows something about technical communications, it is Guy Kawasaki. Kawasaki did two tours of duty at Apple, the first to help...

Listen closely the next time a technical specialist or a self-proclaimed expert delivers a presentation. The chances are good that they...

Low-likelihood, high-consequence (“rare”) events present special challenges for effective communication. Pre-event plans are often well...

Low-likelihood, high-consequence (“rare”) events present special challenges for effective communication. Pre-event plans are often well...

The high-consequence, low-likelihood nature of rare events makes them unexpectedly and disproportionately impactful. Rare events can...

Where to start a new journey is the most important question. The Communicating with FINESSE fishbone diagram provides a proven starting...

There is nothing more powerful than a good question. It provokes deeper thought by the receiver. It demonstrates your empathy for what...

We are all called upon weekly (or daily) to explain or defend our work. As technical professionals, video conferences, interfacing with...

The consequence/likelihood matrix (also referred to as a risk matrix or heat map) is a way to display risks according to their...

Understanding your risks relative to an uncertain future usually involves some type of model. When it comes to uncertainty, forecasts,...

Having a conversation or presenting to senior-level executives and acquiring their time to do so can be very difficult. I would like to...

Current project managers and decision makers have not grown up in an era of rising construction escalation and economic inflation. The...

Start with the conclusion. No build-up. No grand reveal. No details. Simply and concisely state the conclusion. This is the message that...

Check out the great insights on communicating technical information to decision makers from the Communicating with FINESSE community. ...

Five Frequently Asked Questions (FAQs) on the Second Edition of Communicating to Decision Makers. 1. What is the history of this book?...

We communicate in many forums. Unfortunately, most of us learn one formal communication style and apply it to every situation. Being...