How to Get Your Boss's Boss to Understand

FINESSE is grounded in systems thinking and cause-and-effect relationships. Ethics is one of the seven bones and represents the tail fin.

It is particularly useful in strategic planning, systems thinking, and collaborative decision-making.

...attractiveness can play a significant role in routine or low-stakes decisions.

Use shading, borders, and other formatting options to visually group related cells without merging.

Human-centered images help to bridge the gap between complex information and real-world applications.

Props make what you say memorable. They make you memorable, too.

Screaming for help and directing someone to call 911 is the difference between talking at versus talking to someone.

Ask some of the best people you know for their advice. Great stuff bubbles up!

Think about it the next time you do a presentation – are you leaving 75% in the tank?

The approach of trusted advisors to asking questions is fundamentally different from that of short-term persuaders or manipulators.

Business presentations consume our more productive time, our work-life balance suffers, and we often don't get the recognition we deserve.

The first S in FINESSE stands for Structure. These three tips and a three-minute video will help you improve the structure of your...

The first E in the FINESSE fishbone diagram stands for Empathy. These are four tips to help you improve your empathy and empathetic...

The N in FINESSE stands for Noise reduction. We normally think of noise in four forms–the way people mentally process information, the...

The I in FINESSE stands for Illustrate. Illustrate includes all the visuals, graphics, videos, and other media used in technical reports...

The F in FINESSE stands for Frame. These are three tips to help you develop the frame. Use “The Greatest Fear” Focusing on your greatest...

This article lays the foundation for communicating the challenges of asset management. We discuss what asset management is and the top...

The time to develop a default ethical framework is before the action occurs. Spend some time studying ethics. More importantly, watch the...

Ethics are the way we make decisions. That’s why it is important to recognize the ethical standards of professionals do matter. As...

Does your senior manager wish you to bring them the facts to make a good decision? To do so, you must learn to be a good fact-checker....