It’s informative to find out how they describe your work every once in a while. Have you ever “Googled” yourself? Here is what ChatGPT says about the FINESSE fishbone diagram.
Purpose of JD Solomon’s FINESSE Fishbone Diagram
This version of the fishbone diagram emphasizes clarity, focus, and actionability in solving problems and making decisions. By systematically addressing these seven components, organizations can improve communication, eliminate distractions, and ensure solutions are well-supported and effectively implemented. It is particularly useful in strategic planning, systems thinking, and collaborative decision-making.
Here’s the full breakdown of all 7 bones in Solomon’s FINESSE framework.
The 7 Bones of JD Solomon’s FINESSE Fishbone Diagram
Frame
Purpose: Establish the problem or situation in a clear and focused manner.
Key Focus: Defining the issue’s scope, context, and relevance.
Example: Setting the stage for a discussion by framing the challenge as a question: “How can we reduce employee turnover by 20%?”
Illustrate
Purpose: Use visuals or analogies to simplify and clarify complex concepts.
Key Focus: Providing an accessible visual representation of the issue.
Example: Creating a flowchart to map the customer journey in a service environment.
Noise Reduction
Purpose: Filter out irrelevant data, distractions, or unnecessary complexity.
Key Focus: Prioritizing key data and eliminating excess information.
Example: Highlighting critical metrics while omitting less impactful ones.
Empathy
Purpose: Understand and address stakeholders’ perspectives, needs, and concerns.
Key Focus: Ensuring that human factors are considered in decision-making.
Example: Designing a project plan that accounts for team members’ workload and stress levels.
Structure
Purpose: Organize the problem-solving process logically and systematically.
Key Focus: Providing a clear framework for analysis and execution.
Example: Using a step-by-step approach to implement a new software solution.
Synergy
Purpose: Foster collaboration and alignment among team members and stakeholders.
Key Focus: Leveraging collective strengths and diverse perspectives.
Example: Facilitating a cross-departmental brainstorming session to address a shared challenge.
Ethics
Purpose: Ensure solutions align with moral, ethical, and organizational values.
Key Focus: Evaluating decisions against ethical standards and principles.
Example: Choosing an environmentally sustainable option for sourcing materials, even if it’s slightly more costly.
Applications
JD Solomon’s FINESSE fishbone diagram is ideal for strategic decision-making, stakeholder engagement, and complex systems analysis. Balancing logical rigor with human-centric considerations provides a robust and ethical approach to tackling challenges.
Did ChatGPT Get It Right?
ChatGPT got it mostly right but, on the whole, it’s just what it is. I am a little disappointed that the examples match nothing that Communicating with FINESSE has ever cited. However, that may be more a function of my prompts (and lack of limitations) than anything on the internet.
The majority of this article is directly cited from OpenAI’s ChatGPT. Communicating with FINESSE and the FINESSE fishbone diagram are registered trademarks of JD Solomon, Inc.
JD Solomon is the founder of JD Solomon, Inc., the creator of the FINESSE fishbone diagram®, and the co-creator of the SOAP criticality method©. He is the author of Communicating Reliability, Risk & Resiliency to Decision Makers: How to Get Your Boss’s Boss to Understand and Facilitating with FINESSE: A Guide to Successful Business Solutions.
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